Frequently Asked Questions
The Grey Space in the Middle is located at Paviljoensgracht 20-24, 2512 BP Den Haag
Located in the city center, The Grey Space is easily reachable by bike, public transport (Tram stop Grote Markt) or car. For car parking we recommend using Parkbee (locations Paviljoensgracht or Nieuwe Molstraat).
The Grey Space welcomes visitors of all ages. Please check the program for more information about particular events. For club events the minimum age is 18.
All spaces on the ground floor and the basement (via a lift) are accessible by wheelchair and mobility scooter. Please ask any staff for access to the lift. There is an accessible toilet on the ground floor. There are few parking spaces located in front of the building and no disabled parking spaces.
At our space, all toilets are gender free. We request every visitor to ensure each space maintains safe and hygienic for others to use.
At The Grey Space you can only pay by card and we do not accept cash payments.
Send us an email at lost@thegreyspace.net with a detailed description of your item(s). If possible, include a picture, the day you think you lost the item, and your contact details.
We will get back to you as soon as possible to let you know whether we have found your item(s) and, if so, when you can pick them up.
Items that remain unclaimed for longer than 90 days may be donated or discarded.
If we haven’t found your lost item, it is possible that another visitor found it and took it with them. In that case, you can join The Grey Space Whatsapp Channel: Lost & Found, and ask other visitors if they have found your item.
Please note that while we do our best to keep track of lost property, The Grey Space cannot guarantee that lost items will be found or returned.
Our floor managers and bar staff are trained to respond to situations involving unwanted behaviour, harassment, discrimination or other concerns.
If you experience or witness something that makes you feel uncomfortable or unsafe, you can approach a member of our staff member. You don’t have to deal with it alone and we are here for you.
Yes. If you experienced an unsafe or uncomfortable experience, you can contact our management at safe@thegreyspace.net whenever you want to, however you want to.
We do not tolerate harassment, discrimination, intimidation, unwanted sexual behaviour, drug use, racism, sexism, homophobia, transphobia or other forms of exclusionary or harmful behaviour.
This depends on the event. Some events are free or require a registration, while others require a ticket. Check the individual event page for details.
Unfortunately, you cannot request a refund for a ticket, however you can submit your ticket to TicketSwap and resell your ticket.
In the case of a cancellation, The Grey Space will contact you in advance by email and will provide a full refund or alternative.
If an event is sold out that means no tickets are available anymore. Some events may provide door ticket sale.
The Grey Space offers the opportunity for cultural and business rentals. Additionally, we provide a discount for young organisers and makers.
See more on how to use our space
If you want to put up a poster at our space, please ask a team member first.
You cannot consume your own brought food or drinks. We are equipped with a bar where we provide an updated assortment of (non-)alcoholic and soft drinks. At the moment, you cannot buy food or snacks at The Grey Space.
Some events may provide a specific (paid) cloakroom section. The Grey Space is not responsible for stolen or damaged items. See our Lost & Found policy for more info.
For questions or inquiries, please reach out to info@thegreyspace.net